Controller Management

The AskLink Business Controller is the client members use to connect to enterprise Controlled devices. Members must first join the enterprise and obtain roles and device permissions assigned by an administrator before they can use the AskLink Business Controller to view and connect to devices.

Overview

What Is the AskLink Business Controller?

The AskLink Business Controller is the client used to remotely connect to and manage enterprise Controlled devices. After logging in, members can access devices authorized to them by the administrator and perform operations such as remote control and File Transfer.

Prerequisites for Using the AskLink Business Controller

Before using the AskLink Business Controller, members need to meet the following conditions:

• The member has joined the enterprise;
• The administrator has assigned a role to the member;
• The administrator has authorized Controlled devices for the member;
• The member has installed and logged in to the AskLink Business Controller on the device.

If any condition is missing, the member may be unable to log in to the enterprise, see devices, or initiate connections.

Configure the Controller

Download, Install, and Log In

1. Go to the AskLink Business download page on the AskLink official website and download the AskLink Business Controller installer for the required platform;

2. Install the AskLink Business Controller on the device that needs to act as the Controller;
3. Log in with a member account that has joined the enterprise.

After completion, the member can view and connect to authorized Controlled devices in the AskLink Business Controller. Administrators can also see this Controller device in the Controllers list of the Management Console.

Stop Using a Controller

When a Controller device is no longer used, you can revoke the Controller authorization for that device. After revocation, the device can no longer continue accessing enterprise Controlled devices as an AskLink Business Controller.

Authorization Revoked by Administrator

1. Select Controllers in the left navigation bar of the Management Console;
2. Find the device that is no longer used in the Controller list;
3. Click Revoke Authorization in the actions column;
4. Or, select multiple devices that are no longer used in the list, then click Batch Revoke Authorization under Batch Operations.

After completion, the revoked Controller can no longer access enterprise Controlled devices.

Authorization Revoked by Member

1. Enter Member Security Center in the AskLink Business Controller;

2. Click the device that is no longer used in the Authorized Controllers list;
3. Click Revoke Authorization.

After completion, the AskLink Business Controller authorization for this device is revoked.

Disconnect Sessions Initiated by a Controller

If a Controller is initiating remote control, File Transfer, or Monitor Wall connections, administrators can disconnect the corresponding sessions in Ongoing Sessions, or disconnect all sessions initiated by the Controller from the Controllers list. Members can also disconnect sessions initiated by a Controller in Member Security Center. For details, see Ongoing Sessions.

Notes

• Revoking Controller authorization does not delete the member account or remove the member from the enterprise;
• After changing devices, the member needs to log in to the AskLink Business Controller again on the new device;
• If an unknown Controller is found, revoke its authorization first, then check the member account and enterprise session records.