Reset Password

This page explains how to reset your AskLink account password when logged in or not, and provides the corresponding steps.

When you cannot log in

1. On the login screen, choose Password Login .
2. Click Reset Password below.
   
3. Enter the phone or email used for registration, click Send Code , then enter the received code and choose Next .
   
4. Set your new password. Make sure you enter it twice consistently, and finally click Confirm to complete the reset.
   

When you are logged in

1. Go to My > Account Center .
2. Click Reset Password .
   
3. After entering the verification code received via phone or email, click Next .
   
4. Set your new password. Make sure you enter it twice consistently, and finally click Confirm to complete the reset.
   

Notes

• Resetting your password requires verifying the phone or email used during registration.
• The new password must be entered twice to ensure consistency.