Security Options

Security Options provide configurations for device access control, password management, and other security features to protect your information.

Control This Device from List

After enabling this option, this device will be added to the device list so you can directly remote-control it from other devices signed in to the same account.

1. Go to the client Security Options settings.
2. Turn Control This Device from List on or off.
   

Persistent Password

The persistent password can be used for unattended access (remote control, file transfer, etc.). You can also use it to add the device as a Controlled device to the device list.

Enable Persistent Password

1. Go to My > Security Options.
2. Turn on Persistent Password.
   
3. After enabling it, enter a 6–20 character password that includes letters (enter it twice to match), then click Set to finish.
   

Disable Persistent Password

1. Go to My > Security Options.
2. Turn off Persistent Password.
   
3. After turning it off, confirm by clicking Disable.
   

1. Disabling the persistent password may affect the reliability of remote management. Proceed with caution.
2. The configured persistent password will be cleared after disabling.
3. Keep your persistent password safe and do not disclose it.

Temporary Password

Mainly used for requesting assistance, temporary remote control, and other external access scenarios. We recommend using a temporary password to improve security.

AskLink provides the following temporary password options to meet different needs.

Temporary Password Options

• Today's Password: The temporary password remains fixed for the day and automatically refreshes at midnight.
• Refresh Password After Session: The temporary password updates automatically after each remote session.
• Manual Refresh Only: Updates only after clicking Generate New Temporary Password on the Assist page.
• Disable Temporary Password: Prohibits using a temporary password to remotely control this device.

Two Ways to Set the Temporary Password

Set on the 'Assist Me' interface
On the Assist Me page, click the arrow in the temporary password field to set the refresh method.

Set in 'Settings'

1. Open My > Security Options.
2. Click 『Request Support』 temporary password to choose the refresh method.
   

Keep Assist Others History

'Assist Others' keeps the device IDs and passwords that have been assisted.

Devices that have been assisted will automatically save their device ID, password, and remarks, making it easy for you to find and connect next time.

Disabling the temporary password improves security. Unattended assistance will still work via the persistent password.

How to Turn Off History Keeping

1. Open My > Security Options.
2. Turn off Keep Assist Others History.
   

Notes

• Keep your persistent password safe and do not disclose it.
• It is recommended to change the temporary password periodically to enhance security.