Privacy Policy

Last Updated: May 19, 2026

1. Introduction

Thank you for choosing AskLink Remote Software ("AskLink"), developed and maintained by Shanghai Kongkong Technology Co., Ltd. ("we", "us", or "our"). We fully understand the importance of information security and privacy protection and regard them as a core part of our Services.

This Privacy Policy ("Policy") is intended to clearly explain how we collect, use, process, store, and protect your personal information when you use AskLink and related services.

We recommend that you carefully read all terms of this Policy before using the Software. Your use of the Services will be deemed as your acceptance of and consent to this Privacy Policy.

If you have any questions, comments, or suggestions regarding this Policy, please feel free to contact us at support@asklink.com.

2. Scope of This Policy

This Privacy Policy applies to all privacy and data processing practices related to AskLink and associated services, including but not limited to:

2.1 AskLink Remote Software

Applications that you download, install, register for, and use on computers, mobile phones, tablets, or other electronic devices.

2.2 AskLink Websites

Including our official website www.asklink.com, technical support center, user community, and other online resources provided to users.

2.3 Related Services

Including, but not limited to, cloud services, technical support, software updates, and other ancillary services provided by AskLink independently or jointly with our partners.

2.4 Kongkong Account Related Services

Activities relating to your use of the unified account provided and managed by Shanghai Kongkong Technology Co., Ltd. for sign-in, verification, account security management, password recovery, service activation, transaction settlement, and customer support.

We always strive to ensure that our operations comply with applicable laws, regulations, and policies.

However, please understand that we are not responsible for the privacy practices or content of third-party services that are not directly provided or controlled by AskLink, although we will make reasonable efforts to guide users toward safe practices and informed decisions.

3. Information We Collect

To provide better services, optimize product functionality, and ensure service security, we may collect information related to your use of AskLink and associated services.

3.1 Registration Information

When you register for or create an AskLink account, or Kongkong Account, or use related account services, we may collect the following information you provide:

Username
Mobile phone number
Email address
Password

3.2 Device Information

To ensure device security, compatibility, and service stability, we may collect technical information about your device, including:

Device models, such as iPhone 15 or Huawei Mate 60
Operating systems, such as iOS 15 or Windows 11
Device hardware information, including processor and memory
Bluetooth device information, used only when connecting authorized peripherals and not collected continuously in the background
Android ID
Sensor information, including accelerometer, gyroscope, speed sensor, and acceleration sensor

We may also process client version, device name, device type, system version, and network status for purposes such as device identification, connection establishment, compatibility assessment, and troubleshooting.

3.3 Usage Data

To better understand user behavior, optimize remote connection performance, and improve service quality, we may collect the following information:

Software usage frequency
IP address
Error reports
Android ID

Android ID may be used to synchronize user settings across multiple devices and enhance account security and settings synchronization.

Sensor Information

When you use remote control or related features, AskLink may access accelerometers, gyroscopes, gravity sensors, and other motion-related sensors to identify device orientation, posture, screen rotation, and improve the precision of remote control mouse or controller operations.

Clipboard Information

Clipboard information may be temporarily processed to enable text synchronization between local and remote devices.

In addition, during your actual use of services such as remote connection, device management, screen viewing, file transfer, and clipboard synchronization, we may also record necessary connection logs, session status, error logs, abnormal logs, and security event logs to ensure normal service operation, detect abnormal behavior, and troubleshoot issues.

3.4 Cookies and Similar Technologies

When you use AskLink or visit our official website, we may use Cookies and similar technologies to improve your user experience.

These technologies are mainly used to:

Simplify login processes;
Remember user settings;
Conduct statistical analysis; and
Optimize performance and user experience.

You may manage or disable Cookies through your browser or device settings. However, disabling Cookies may affect the functionality of certain Services.

3.5 Transaction and Payment Information

When you purchase paid Services, we may process transaction-related information necessary for:

Payment processing;
Invoicing;
Fraud prevention;
Customer support; and
Compliance with legal and accounting obligations.

Payment transactions may be processed through authorized third-party payment providers. AskLink does not store complete payment card details unless required by applicable law.

3.6 Information from Third Parties

We may receive information from third-party partners, analytics providers, resellers, or service providers to help us improve the Services, perform de-identified statistical analysis, and better understand user needs.

4. Legal Basis for Processing

Depending on your location and applicable laws, AskLink processes personal information on one or more of the following legal bases:

Your consent;
Performance of a contract;
Legitimate business interests;
Compliance with legal obligations; and
Protection of vital interests.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Use Information

We may use personal information for the following purposes:

5.1 Service Provision and Maintenance

Ensuring the proper operation of AskLink remote software
Providing basic functions such as remote connection, device identification, device management, file transfer, and clipboard synchronization
Providing product updates and security upgrades
Providing account registration, sign-in, verification, recovery, and security protection capabilities

5.2 Product Improvement

Continuously optimizing and improving our products based on user feedback
Analyzing usage situations to improve software performance and user experience
Identifying compatibility issues, connection abnormalities, and crash causes
Improving remote control operations, connection success rate, and session stability

5.3 Security Protection and Risk Control

Detecting abnormal sign-ins, abnormal connections, bulk registrations, identity misuse, attacks, and other security risks
Protecting accounts, devices, networks, and services
Preventing fraud, abuse, non-compliant conduct, and behavior that may harm users or the platform

5.4 Transaction Processing and Customer Support

Activating and managing paid services
Reconciliation, settlement, refunds, and after-sales handling
Handling consultations, complaints, suggestions, support tickets, appeals, and disputes

5.5 Enterprise Service Support

Providing enterprise service capabilities such as member management, device management, permission configuration, security policies, log auditing, and session recording
Supporting internal management and security control needs of enterprise organizations

6. Sharing and Disclosure of Information

We may share personal information in the following circumstances:

6.1 Service Providers and Partners

We may share information with trusted third-party vendors, cloud hosting providers, payment processors, analytics providers, technical support providers, and other partners who assist us in operating the Services.

Such parties are authorized to process personal information only as necessary to provide services to AskLink.

6.2 Legal Compliance

We may disclose personal information where required by applicable law, regulation, legal process, government request, or court order.

6.3 Protection of Rights and Security

We may disclose information where necessary to:

protect the rights, property, or safety of AskLink, our users, or others;
investigate fraud or security incidents;
enforce our agreements or policies; or
prevent illegal activities.

6.4 Corporate Transactions

In connection with a merger, acquisition, restructuring, or asset transfer, user information may be transferred to relevant parties, and we will require the receiving party to continue complying with this Privacy Policy.

7. Your Privacy Rights

7.1 Access and Correction of Personal Information

You may access and modify your personal information through your account at any time.

7.2 Deletion of Personal Information

Subject to applicable laws and regulations, you may request deletion of your personal information.

You may also delete your account through: "Me - Personal Center - Cancel Account".

7.3 Withdrawal of Consent

You may withdraw previously granted consent by deleting information, disabling device permissions, or through other available settings.

7.4 Restriction of Automated Decision-Making

You have the right to request an explanation of decisions made solely through automated processing and may object to such decisions where permitted by law.

7.5 Obtaining a Copy of Personal Information

Subject to applicable laws and regulations, you may request a copy of your personal information.

7.6 Response to Requests

After verifying your identity, we will respond to your request within a reasonable period in accordance with applicable laws.

8. Children's Privacy Protection

The Services are not intended for children under the age required by applicable law in their jurisdiction.

If you are under 14 years old, you must obtain permission from your parent or legal guardian before using the Services.

AskLink does not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

9. Data Storage and Security

9.1 Storage Location and Retention Period

User data is stored within the territory of the People’s Republic of China and may be subject to cross-border transfer where lawful and compliant requirements are satisfied. After a user cancels an account, we will delete the relevant information within a reasonable period unless otherwise required by law.

The retention period for different types of information may vary depending on service type, compliance requirements, and processing purposes. For example:

Account information: retained during the account lifecycle
Order and transaction information: retained in accordance with applicable legal and financial requirements
Logs and security event records: retained in accordance with service security, dispute handling, and compliance requirements
Enterprise logs and recordings: retained in accordance with enterprise service configuration, enterprise rules, and applicable laws and regulations

9.2 Security Measures

We use security measures such as SSL/TLS encryption, multiple firewalls, intrusion detection systems, and regular security reviews and employee training.

We may also adopt measures such as access controls, identity authentication, least-privilege controls, log auditing, and security monitoring to reduce the risk of unauthorized access to, disclosure of, alteration of, or loss of personal information.

9.3 Data Breach Response and Notification

In the event of a personal information security incident, we will promptly take emergency measures and notify affected users and relevant authorities in accordance with applicable legal requirements.

10. Third-Party SDKs

Currently, AskLink does not integrate any third-party SDKs for information collection or related operations.

If third-party SDKs are introduced in the future, we will update this Privacy Policy and clearly inform users accordingly.

11. Third-Party Links

AskLink Software or our official website may contain links to third-party websites or services.

Such third-party platforms are not controlled by AskLink, and their privacy practices are independent of this Privacy Policy. We recommend reviewing their privacy policies before providing personal information.

12. Camera Access Notice

Certain features of the Services may require access to your device camera.

12.1 Identity Verification

To comply with legal requirements and protect account security, AskLink may request access to your camera during identity verification procedures.

Facial images collected during identity verification may constitute sensitive personal information and will only be processed with your separate and explicit consent.

Unless required by law, such information will not be retained after verification is completed.

12.2 QR Code Scanning

To improve convenience and user experience, AskLink may access your camera to scan QR codes when you use features such as:

Login authentication; or
Device pairing and connection.

Camera data used for QR code recognition will not be stored or used for unrelated purposes.

12.3 Authorization Management

When we access your device camera, the software will explicitly request your authorization. You may revoke such authorization at any time through device settings. If you refuse camera access permission, you may be unable to use the functions that require camera access as described above, but this will not affect your use of other AskLink functions.

We undertake to strictly protect the information you provide through camera authorization and to take necessary security measures to ensure that such information is not accessed, disclosed, or misused without authorization.

12.4 Other Specific Scenarios

If, in the future, camera participation is required in other clearly defined scenarios such as identity verification or enterprise security verification, we will further explain the applicable processing rules to you through separate prompts, page notices, or separate consent mechanisms.

13. Permissions and Functional Explanations

To implement certain functions, we may request system permissions or process necessary information in the relevant scenarios. Where you do not use the relevant function, we will not process the relevant information for that purpose.

13.1 Device Compatibility and Performance Information

When you use AskLink services, we may process necessary device performance-related information, such as device model, operating system version, client version, processor type, and memory information, in order to assess device compatibility, optimize remote connection performance, and troubleshoot crashes or abnormal issues.

13.2 Device Identifier Information

To achieve device identification, account security verification, service stability, and risk control, we may process necessary device identifier information. The type of device identifier used may vary across platforms and is subject to the actual product functions and system capabilities. On Android devices, such identifier information may include Android ID.

13.3 Clipboard

When you actively use the clipboard synchronization feature, we will process the clipboard text content necessary to implement that feature. If the feature is not enabled, we will not process such content for that purpose.

13.4 Device Sensors

When you use functions related to portrait and landscape recognition, orientation detection, or remote control operation optimization, we may process necessary device sensor information to implement the relevant functions.

13.5 Bluetooth

When you actively use functions related to Bluetooth peripheral connections, we may process the relevant Bluetooth information to the extent necessary to implement those functions.

13.6 File Access Permission

When you actively use functions such as file transfer, import and export, file saving, or reading designated files, we may request file access permission to complete the corresponding operation.

13.7 Notification Permission

When you wish to receive connection reminders, abnormal event alerts, service messages, or other notifications, we may request notification permission to send such reminders to you.

13.8 Local Network Permission

When you use functions such as local area network discovery, LAN connection, or local device identification, we may request local network-related permissions to implement the corresponding functions.

14. Data Boundary Statement for Remote Control

AskLink is a remote control product, and relevant functions may involve device access, screen viewing, file transfer, clipboard synchronization, and input operations. In this regard, we further explain as follows:

Unless you actively use the relevant function, an enterprise administrator lawfully configures the relevant function, applicable laws require it, or you otherwise authorize it, we do not actively view or store your remote screen content, file content, clipboard content, or input content.
To ensure service stability and security and to troubleshoot issues, we may record necessary connection logs, error logs, and security incident information.
If enterprise services enable log auditing, session recording, file transfer records, or clipboard policies, the relevant data may be managed and used by the enterprise organization. The enterprise organization shall fulfill the corresponding obligations of notice, authorization, and management in accordance with law.

15. Changes and Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, legal obligations, or business practices.

15.1 Notification of Changes

If material changes are made, we may notify users through:

In-app notifications;
Email communications; or
Announcements on our official website.

15.2 Access to the Latest Version

You may review and download the latest version of this Privacy Policy at any time through AskLink Software or our official website.

16. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or our privacy practices, please contact us:

Email

support@asklink.com

Mailing Address

Room 616, Building 12, No. 333 Songhu Road, Yangpu District, Shanghai, China

Postal Code: 200000